TERMS-CONDITIONS_
GENERAL_
/1/ The following terms and conditions shall govern the sale by CIMORO Limited, (named "us") and the buyer (named "you"). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
/2/ We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.
CONTRACT_
/1/ Orders are only possible via the CIMORO website. As soon as you have filled in the order form and confirmed your order with the "buy now" button, a contract between you and us is established in accordance with the conditions below (Prices, Shipping etc.) without a separate fulfilment confirmation from us.
/2/ The prices and conditions shown at the time you placed the order and confirmed with "BUY" apply.
/3/ Orders are limited to a maximum of 3 products per order. We reserve the right to refuse or cancel orders beyond this volume. You will receive a separate notice about the exercise of this right.
/4/ You acknowledge when ordering our products that they are for your private non-commercial use. Distributing products acquired from us for a commercial purpose is prohibited. Please note that we will claim our trademark rights. If you wish to place an order of a higher volume, please contact us for an individual order (info [at] cimoro.com). In the event of a failure to do so, we reserve the right to refuse or cancel high volume orders or high rates of orders at any time.
PRODUCT ACCURACY_
/1/ Please note that while we have tried to accurately display the products, the actual product may differ, from that which is represented. If you should have a problem, question or concern, please contact us immediately either by: info [at] cimoro.com or +44 (0) 20 8123 3802
/2/ Please take note that our products are made of advanced high-performance and bespoke materials. Correspondingly, inequalities of material and colour are possible due to their specialist nature.
/3/ Dyneema® (a UHMWPE material) is a high-tech super-future fabric, with paper-like qualities. The way it creases and takes on personality and shape with time and use, reflecting that of its environment and user's experience, gives it character.
PRICES-PAYMENT_
/1/ Prices are listed in British pounds sterling.
/2/ Accepted methods of payment are Visa, MasterCard, American Express and Paypal.
/3/ All prices include shipping fees. The total cost of your items ordered as displayed on the web will be billed to your payment method.
/4/ If the shipping address is located outside of the European Union or North America, you will be responsible yourself for the country's applicable import duty and sales tax.
DELIVERY_
Please note that all orders take 3-4 weeks and, in exceptional cases, longer. All orders are individually cut, sewn and handmade. You will kept regularly informed of your order's progress.
After this period, the following courier delivery times are valid without obligation for the regions listed below (working days Monday-Friday).
Designated Carrier: DHL.
United Kingdom: 2-4 days Europe: 5-8 days Japan, Singapore, South Korea & US: 4-6 days All other countries: 12-17 days
Shipping Prices & Additional Costs for Delivery: within the UK, No additional costs will be charged as sales taxes will be calculated at checkout. For deliveries outside of UK, duty, sales tax and import taxes will be charged upon entry to your country. These must be paid by the recipient upon delivery of the order.
Method of Delivery The delivery service listed below applies for the following regions:
Europe, Japan, South Korea & US (no P.O. boxes or parcel pick-up stations):
We will be glad to answer any further questions you might have, from Monday to Friday at info [at] cimoro.com.
RETURNS-REFUNDS_
/1/ If your bespoke product does not meet your expectation, we gladly accept returns for any reason within 30 days from shipping date. Please contact (info [at] cimoro.com).
/2/ We will control all returned products. All goods must be returned in perfect condition without signs of usage. You will have to pay the postal fees for this kind of return. We will dismiss the returned product if the product shows signs of visible use, or the product is damaged as a result of return transport.
/3/ We reimburse your payment (Duties, taxes and other expenses excluded). In case of returns, you will be charged for all shipping charges. Refunds will be to the original payment method.
/4/ If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. However, no goods will be taken back if showing signs of damage or interference, such as natural wear and tear, events out of our control (e.g. natural disasters), signs of improper use, interference by the customer or a third person, including extreme use and/ or alterations.
/5/ No cost will be covered should the product(s) go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service and insurance.
OUR RIGHT_
If you supplied us with incorrect information about your creditworthiness we reserve the right to withdraw from the contract in whole or in part.
RESERVATION OF PROPRIETARY RIGHTS_
The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.
WARRANTY_
/1/ In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, or to withdraw from the contract. All requests are to be confirmed by written correspondence with us.
/2/ It is up to you to control the product(s) upon delivery and to notify us within the time period of 30 days from the shipping period. Failure to do so will result in a loss of your rights.
/3/ Other claims for damages and indemnity are ruled by the provisions of UK law and we are only liable for gross negligence and intent.
SECURE TRANSACTIONS_
Our e-commerce system uses SSL (Secure Sockets Layer) the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e. your credit card number) passed from you to CIMORO in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorised party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
MISCELLANEOUS TERMS_
/1/ For Customers in the United Kingdom: All terms and contracts under this agreement are governed by UK Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is London, England.
/2/ For customers outside the UK, all terms and contracts under this agreement are governed by UK Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is London, England. This does not apply for compulsory law of the country in which the customer has its common residence.
/3/ Should a provision of these general conditions of supply prove to be wholly or partly invalid, the parties to the contract shall jointly seek an arrangement having a legal and economic effect which will be as similar as possible to the invalid provision.
PRIVACY POLICY_
CIMORO Limited will not share our data with third parties. The only reason we will disclose your data to third parties will be for logistical reasons (e.g. delivery of your purchased product to your address). All data collected from the CIMORO web site are used for internal purposes only.
COPYRIGHT_
All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.
The Site is owned and operated by CIMORO Limited. All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by CIMORO Limited. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with CIMORO Limited, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of the CIMORO Limited.
ADDRESS_
CIMORO Limited, 21 Fitzwilliam Avenue, Kew, Richmond, Surrey, TW9 2DQ, United Kingdom.
Email: info [at] cimoro.com
Phone: +44 (0) 20 8123 3802, Monday-Friday 09:00 - 17:00 BST
Any questions/inputs about our website? Contact us: info [at] cimoro.com